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Date: | Wed, 26 Mar 2003 11:30:21 +0200 |
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Hi Erin and others,
Wow! We had a double or triple policy at first but received a number of
groans in response. Clients don't always understand that in order to service
their order asap you have to put some other orders aside.
We now tack on a $100 rush order fee and that goes over without notice.
A couple of questions for you and the list:
- What are your limits or definitions within which an order is considered
'rush'? Is it only 24 hours? What about a three day treatment, for example?
- What do you do if/when you do not have the photographic material readily
available to supply (either you have to dupe some slides or transparencies
or order a print from the lab)? (And I guess this is related to my first
question) If takes at least 3-5 days to receive the material from the lab,
do you still consider it a 'rush' order and charge 'em?
Thanks for your time and consideraion. Looking forward to reading the
responses...
Best wishes,
Ziva
Ziva Haller Rubenstein
Rights & Reproductions Coordinator, Art
Dept Image Resources & Copyright Management
The Israel Musem, Jerusalem
----- Original Message -----
From: Erin Foley <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, March 25, 2003 6:32 PM
Subject: Re: appropriate rush fees
> We triple the basic fee for 24-hour turn around. We usually get it, too.
>
> Erin Foley
> Archivist
> Circus World Museum Library
> 550 Water Street
> Baraboo, WI 53913
>
> [log in to unmask]
> 608-356-8342, ext. 3283
> fax 608-355-7959
>
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