I second Max's recommendation of Beck & Cable and Falk & Dierking. I also
(still) find Freeman Tilden's Interpreting Our American Heritage both
inspirational and practical. AAM has published a sourcebook on Exemplary
Interpretation which is available from their bookstore - and there is some
documentation of their National Intpretation Project online at:
http://www.aam-us.org/NIPoverview.htm that I also found useful.
Susan B.F. Wageman
Sr. Mgr. Interpretation & Visitor Experience
The Tech Museum of Innovation [log in to unmask]
145 W San Carlos St. 408-795-6303
San Jose, CA 95113 fax 408-279-7167
http://www.thetech.org/
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