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> If a volunteer seems to be expressing their
> disappointments to patrons (about staff, exhibitions, etc.),
> call them in and talk with them to either resolve the issue
> or 'fire' them. Sounds harsh, eh? Well, staff (paid or
> unpaid) is staff. All staff must understand that
> organizational structure allows for face-to-face discussion
> to resolve disagreement - but cannot tolerate bad-mouthing
> and back-stabbing! Frankly, I don't care if the volunteer
> has been a volunteer here longer than I've been alive!
You are a brave man, Jay! But I suspect that you can say this because your
administration understands that this is the ONLY right thing to do. I
applaud you and the Joslyn, and I suspect that your volunteers, over all,
are a happier and more productive lot because of the integrity of the
program.
Ellen B. Cutler
LNB Associates: Writing, Editing, Research Services
731 Clayton Street
Aberdeen, MD 21001
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