What's that Ann Landers says...just show her this
column -- in this case, these e-mails.  Or maybe a
professional acquaintance is doing that right now.
Maybe my sign-off quote should be "A prescribed dose
of paranoia is self preservation."

Amy Kleinert
--- Geri Thomas <[log in to unmask]> wrote:
> Dear Louisa:  Most predicaments as you describe are
> communications issues.
> Try understanding how the site manager and you give
> and get information.
> Everyone's different; so, for instance, she/he may
> appreciate information in
> a direct, no-frills manner.  Or, the opposite --
> would like things explained
> carefully in more detail, likes consensus, wants it
> written down, etc.  And
> how do you prefer to receive information?  Try
> flexing your own personal
> style, listen carefully, and start to understand the
> best way to get what
> you need.  Cheers, Geri
>
> Geri Thomas, President
> Thomas & Associates, Inc.
> Staffing, Consulting and Training Programs
> www.artstaffing.com
>
> ----- Original Message -----
> From: "Louisa Gilbert" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Sunday, July 08, 2001 3:45 PM
> Subject: Boss Issues
>
>
> > I work in a beautiful historic home. There are
> five paid stafff overall,
> > including the site manager and the tour guides
> (not volunteer.)  As tour
> > guides, our responsibilities range from knowledge
> of all of the artifacts
> in
> > the home to how to give directions (which is how
> it should be in a site as
> > small as ours.)
> >
> > Here's my delima, and why I am actually writing to
> the list.  Our "site
> > manager" rarely is in for full days, and thus we
> are quite accustomed to
> > answering any questions we are presented with.
> However, on the few
> > occasions that she is in, she frequently
> interrupts us or adds additonal
> > information.  Not that any of it is imperative
> information, either.
> >
> > Our perceived problem is not that her
> interruptions are annoying and
> > disrespectful.  Rather, it is entirely
> unprofessional and gives the
> > appearance that perhaps we don't know how to do
> our jobs.  After all, if I
> > can't be trusted to know a simple birth/death date
> of the man that lived
> in
> > the home, why should the customers trust me to
> know anything about the
> home?
> >   It is very important to stress that the site
> manager never interrupts us
> > because we are giving factually incorrect
> information.
> >
> > Here's my question:  is there a tactful way to
> explain the frustration we
> > feel, or do we need to suffer in silence?
> >
>
_________________________________________________________________
> > Get your FREE download of MSN Explorer at
> http://explorer.msn.com
> >
> >
>
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