Dear Sir or Madam:

Would you re-send Sunday's digest to me? Thanks.

Elizabeth Gibbens


--- Automatic digest processor
<[log in to unmask]> wrote:
> There are 14 messages totalling 818 lines in this
> issue.
>
> Topics of the day:
>
>   1. Boss Issues (3)
>   2. Preliminary .museum start-up
>   3. exhibiting trauma, genocide, etc.
>   4. CCAHA's Photograph Workshop Series
>   5. Arkansas History Commission Stage One
> Digitization project availa ble for
>      your viewing pleasure:-)
>   6. Opportunity to exhibit in DC August 2001
>   7. Position Opening
>   8. portable LCD projectors (2)
>   9. unsubscribe (2)
>  10. sound in museums
>
>
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----------------------------------------------------------------------
>
> Date:    Sun, 8 Jul 2001 15:03:55 -0700
> From:    "M. A. van Balgooy" <[log in to unmask]>
> Subject: Re: Boss Issues
>
> Suffer in silence?  Don't do it!
>
> I'd certainly discuss the issue with the site
> manager.  Even if she doesn't change, at least
> you're able to tell yourself (and the other
> employees) that you made an effort to improve the
> situation.
>
> There are several ways to confront this issue
> without embarrassing or offending anyone.  I'm
> assuming that the site manager is good-hearted,
> rather than cruel, and is really trying to help you
> and the visitor when she interrupts, but doesn't
> realize that she is instead embarrassing
> or interrupting you.  I'd find a time or moment when
> you can speak to her privately, when no one's in a
> hurry, and tell her that you "feel" embarrassed (or
> whatever you are experiencing) when she interrupts
> you when you are talking with a visitor (you may
> want to start the
> conversation with "You probably don't notice this
> but...).  Emphasize the "feeling" part to ensure it
> isn't taken personally and she becomes instantly
> defensive.  Then offer her a suggestion on what you
> want:  "If I'm incorrect, I'd appreciate it if you
> could tell me privately so I
> won't feel embarrassed in front of our visitors".
>
> I'm not familiar with your organization's "culture",
> however.  Do you feel comfortable interrupting your
> site manager's conversations with visitors?  How
> does your site manager use interruptions in other
> areas of her job (e.g., lunch conversations, event
> planning, etc.) that may
> suggest why she interrupts (is it to assert
> authority? an effort to participate?).  If you can
> determine why she's interrupting, you may be better
> able to come up with a solution--but don't suffer in
> silence.
>
> Good luck.
>
> Max A. van Balgooy
>
>
>
> Louisa Gilbert wrote:
>
> > I work in a beautiful historic home. There are
> five paid stafff overall,
> > including the site manager and the tour guides
> (not volunteer.)  As tour
> > guides, our responsibilities range from knowledge
> of all of the artifacts in
> > the home to how to give directions (which is how
> it should be in a site as
> > small as ours.)
> >
> > Here's my delima, and why I am actually writing to
> the list.  Our "site
> > manager" rarely is in for full days, and thus we
> are quite accustomed to
> > answering any questions we are presented with.
> However, on the few
> > occasions that she is in, she frequently
> interrupts us or adds additonal
> > information.  Not that any of it is imperative
> information, either.
> >
> > Our perceived problem is not that her
> interruptions are annoying and
> > disrespectful.  Rather, it is entirely
> unprofessional and gives the
> > appearance that perhaps we don't know how to do
> our jobs.  After all, if I
> > can't be trusted to know a simple birth/death date
> of the man that lived in
> > the home, why should the customers trust me to
> know anything about the home?
> >   It is very important to stress that the site
> manager never interrupts us
> > because we are giving factually incorrect
> information.
> >
> > Here's my question:  is there a tactful way to
> explain the frustration we
> > feel, or do we need to suffer in silence?
> >
>
_________________________________________________________________
> > Get your FREE download of MSN Explorer at
> http://explorer.msn.com
> >
> >
>
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> > Important Subscriber Information:
> >
> > The Museum-L FAQ file is located at
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> commands by sending a one line e-mail message to
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> message should read "help" (without the quotes).
> >
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> . The body of the message should read "Signoff
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>
> --
> M. A. van Balgooy
> mailto:[log in to unmask]
>
> Chaffey Communities Cultural Center & Cooper
> Regional History Museum
>   PO Box 772 • Upland, CA 91785-0772
>   Telephone (909) 982-8010
>   Web site:  http://www.culturalcenter.org
>
> Homestead Museum
>   15415 East Don Julian Road • Industry, CA
> 91745-1029
>   Telephone (626) 968-8492
>   Fax  (626) 968-2048
>   Web site:  http://www.homesteadmuseum.org
>
> ------------------------------
>
> Date:    Mon, 9 Jul 2001 13:04:41 +0200
> From:    Cary Karp <[log in to unmask]>
> Subject: Preliminary .museum start-up
>
> The Museum Domain Management Association (MuseDoma)
> has initiated
> the first service that it will be offering to
> prospective
> registrants in the new .museum top-level domain.
> Detailed
> information about submitting preliminary requests
> for domain name
> reservations is available at:
>
>      http://www.musedoma.org/name_requests/
>
> There is a dedicated e-mail distribution list for
> the discussion of
> MuseDoma and .museum and I would urge the MUSEUM-L
> folks who are
> more than casually interested in this to address
> their comments to
> MUSEDOMA-DISCUSS. The discussion on that list is the
> primary source
> of feeback from the user community as .museum policy
> is finalized.
> There is a semi-formal aspect to this and, although
> I will gladly
> participate in any discussion that the present
> message generates on
> MUSEUM-L, things are at times so hectic on the
> dedicated list that
> it demands all my available time and attention.
>
> Details about MUSEDOMA-DISCUSS, including its
> archives,
=== message truncated ===


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