I think museum visitors can be disappointed by museums, bored, misled, misinformed, inadequately informed, angered, irritated, enraged, and lots of other negative consequences (and please note, two people can stand side by in a museum and one can have a negative experience while the other has a positive one). But...damaged??? I think that's taking victim mentality a little too far (unless of course, you mean an exhibit case or a dinosaur jawbone falling on a visitor's head, or food poisoning in the cafeteria...) If you're talking about museum employees rather than visitors, that might be a different story... --David Haberstich