Hi I need help please!!!! A new commitee for the development of tourism was started in South Africa on the 3rd of December last year. One of their initiatives is to compile a data-base of standards for every stakeholder who benefits from tourism. The standards commitee asked me to get my hands on the standards document for Museums and Zoo's. Standards, meaning: every exhibit\cage must have an identification board stating what it is, answers to questions will be given within 48 hours, disability access, exhibitions must be unbiased, every customer must be welcomed with a smile, hall attendedents must be in uniform (or ID tag) and be able to answer basic questions on the exhibits. I thought there must be something like that, but after consulting everybody I could think of who might have knowledge of such a document it has dawned that NO such document exists, not internationally and not nationally! If you know of a group or someone I can contact for information PLEASE forward their information to me. IF not - where do I start and what should be included?? There is a great need for this not only here in South Africa, but all over the world. Thanks in advance for the help. Miss Karin Scott Collections Manager: Archaeozoology Transvaal Museum P.O. Box 413 Pretoria South Africa 0001 Tel: 27 12 322 7632 Fax: 27 12 322 7939 E-Mail: [log in to unmask]