I can't recall if I responded to this query last week, but I can point you to an international bibliography of more than one thousand citations, many of which relate to survey research. Go to the resources page of our website (http://www.civilization.ca/cwm/cwmeng/cwmreeng.html). Select the introduction in English, French or German and you can download the bibliography as an MS Word, WordPerfect or ASCII (DOS TEXT) file. Compiled by Friedrich Waidacher of Graz, Jan Sas of Amsterdam and myself (with the contributions of a number of other colleagues world wide) and updated regularly, it is a good source of literature on many aspects of evaluation, visitor studies, market research and performance measurement. Harry Needham Director, Programmes & Operations Canadian War Museum