The reason we as a country and we as museum people still need to use words like "sensitivity" and "diversity" stems from the fact that we are still a nation divided by race, background, economics, and education level. Museums are informal educational institutions. We work with the public to share information and guide understanding. I have yet to visit a museum who should not reach for an audience as diverse as this country's entire population. Can we maintain diversity and still be sensitive to one another? Can we look at diversity as an asset rather than a liability? Museums are a business... a business focused on education. Are we inviting our visitors into our space because we genuinely care about their learning, or because we care about their money? We MUST be sensitive to the people who come to museums with a desire for knowledge and a slim pocketbook. A private, for-profit museum has the perogitive to be exclusive and insensitive. I would hope a public, non-profit museum sees its entire community as the target audience. In this day and age working with a diverse community requires sensitivity. p.s. As a person with a tight pocketbook I rarely return to businesses where I am accosted by salespeople.(people and layout) I do appreciate being informed of goods and services and being allowed to make choices. you wrote: I am getting sick and tired of hearing the words "sensitive" and "diverse". In my opinion, diversity is what is tearing our musuem apart. It used to be we were united, but with all this gargabe recently worshipping "sensitivity" and diversity" we are rapidly heading down the drain. I know what I an saying is not politically correct--I'm sick and tired of that too. Someday enough people will recognize the problem and the pendulum will change to where we again become the UNITED STATES and remember our heritage as it is expressed FROM MANY, ONE. Until that time, I fear for our future. George George,... Have we ever been a country that is not diverse. "United" describes our geographical boundries and governance, not our society. Wendy