Please be advised that the international bibliography on visitor studies,
evaluation, market research and performance measurement created by Friedrich
Waidacher (Graz), Jan Sas (Amsterdam), and some other guy, has been upgraded to
included 124 new citations, principally on qualitative and ethnographic
methods.

To access the bibliography, go to:

http://www.civilization/

Select the Canadian War Museum (either English or French language version),
scroll down to the bottom of the page (it's a LONG one!) and select the
bibliography introduction in English, French or German.

and PLEASE!!!! Keep sending us citations!!!

Harry Needham
Director, Programmes & Operations
Canadian War Museum