Can anyone direct me to service standards for museums? They might be part of a larger set of standards, or related to accreditation(?) Any thoughts on the best approach to developing standards for visitor experience? Doug ************************************************************* Doug Hoy Evaluation National Museum of [log in to unmask] & Science & Technology (613)998-6863v Research P.O.Box 9724, Station T (613)990-3654f Ottawa K1G 5A3 CANADA **Opinions expressed are not necessarily shared by the NMSTC** *************************************************************