Janice Oops am guilty of ignoring your requests despite my own protestations about broader input. You could write to Liz Voight Director McGregor Museum PO Box 316 Kimberley 8300 She has been working for many years now on behalf of the SA museums association to develop a suitable accrediation system and to get museums to participate. She has just intoduced a new, more flexible system, I think that under the last system a single museum ever got accredited fully! I don't think that I would get too many people jumping down my neck if I say that SA museums are way behind in terms of developing performance measure for museum programmes and museum professionals. I certainly remember it as a major issue in UK museums when I was working there in 1995 but I hopelss at remembering references. Although I think that most of what was been written was how important it is to establish performance measurement criteria. I am sure Liz will be able to send you copies of the accrediation books-there is one for each area of museum work. Kimberley is not connected I am afraid-no cable going there or something even though it is now the capital of the Northern Cape! Kathryn