It was so good to see an answer that was offering good, thoughtful information about reasonable adaptations to ADA. Your suggestion that we ask handicapped people what they need is one of those really obvious steps that many of us are prone to walking right past. The gardener who observed a person who could not bend enough to smell the flowers and who gave the two of you a note allowing modest "picking rights" shows the kind of thoughtful response that is more at the heart of accommodation than translating an entire archives into Braille.