RE:questions regarding quality in exhibitions/public programs 1) 3 aspects I consider in defining quality : I define quality in terms of specific visitor outcomes. 1. Visitor is compelled to think about the subject,idea presented 2. Visitor is so excited about the subject, theme they can't wait to come back to see and learn more 3. The exhibit,program meets the VISITORS' definition of "quality". This last aspect is critical. 2) My area of work: Education and Evaluation 3) Have we done any work in this area? Yes. At Colonial Williamsburg we have spent many years studying how visitors define success as it relates to our type of museum - an outdoor historic site. Breaking the "visitor" down into specific groups such as families with children, visitors with disabilities, first time v.s. repeat visitors etc... has helped us understand this issue of quality and how it changes with the different types of people that come to our historic site. It's a never ending process of research, testing and ongoing improvements of the exhibits and interpretations. It's more than a process, it's a way of thinking. I am very interested in seeing your results. Please include me in your summary of results. Conny C. Graft Director, Interpretive Education and Support Colonial Williamsburg Foundation Williamsburg, Va. 23185 (804) 220 -7216