Or is it indeed a customer? I have just received a position description for a job in a regional art gallery which stresses 'quality customer service' as one of the key selection criteria. In fact the first point under each of the headings, 'Position Objectives', 'Key Responsibility Areas', 'Qualifications and Experience' and 'Personal Attributes' relates to the delivery of excellent customer service to both 'internal and external customers'. I would be interested to know how many of you consider your visitors 'customers' and whether you think the perceived ability to deliver 'quality customer service' should take priority over qualifications and experience in a museum environment? Heather ========================================================== HEATHER MAY Library Assistant (Collections). Visual Arts Library Monash University. Clayton. 3168. Australia Tel : 61 3 9905 4219 Fax : 61 3 9905 4209 Email: [log in to unmask] http://www.monash.edu.au/visarts/dept/hm.html ===========================================================