Perhaps you could also post the same exhibition/floor directory outside the elevator, so while folks are waiting for it to come, they can be deciding where to go once they get in. (If you have a slow elevator, like ours, it also gives them something to look at while they're waiting!) People have a short amount of time to pick a button between the time they get on and the time it starts moving - so if they're unfamiliar with the elevator, they try to hurry and get confused instead of just taking the time to read the directory. As always, folks who aren't going to read aren't going to read, but. . . if they were given the opportunity to decide where they're going before they get on, it might help. ______________ Nicole M. Bouvier Scheduling & Exhibitor Relations Director Smithsonian Institution Traveling Exhibition Service (SITES) <[log in to unmask]> 202.357.3168 x120 phone 202.357.4324 fax >We have an elevator in our museum that serves seven levels, four of >which are public. The other areas are keyed off. Some floors are >designated by numbers, others by letters. > >Obviously, many people find this arrangement complicated. We have >signs in the elevator which say to go to exhibition X push button 1, etc. >This does not appear to be very effective, and people are still >confused. > >Have other people encountered similar issues, and if so what solutions >have been attempted. > >Frank E. Thomson, III >Curator, Asheville Art Museum >[log in to unmask]