Hi Bill and the rest I have followed the debate about fee paying with interest-what to do in a country where the vasr majority of people have never been into a museum, could not afford to pay and yet still put a low value on something that doesn't charge.? More relevant to your last point, what do you do when one of the biggest museums in the country decides that because their research amongst black middle class families shows that that they perceive museums to be about education and do not value that (a point other research in SA and in the UK and USA could already have told them), decides that their job is to become more entertaining? (Excuse ghastly sentence) Its back to the issue of making a 'profit' as well-something we all have to do to survive, but it does concern me when museologists here start talking about clients and products to the exclusion of what museums should be about. They are aiming to compete against visitor attractions like the "Lost City" or shopping malls and movies and losing touch with what museums are about. Just letting off a bit of steam about the direction of museums in SA-my two Rands worth, which wit hthe exchange rate these days is barely 50 cents. Kathryn Mathers Freelance museum audience researcher Pretoria South Africa