Hello Colleagues, I would like to comment about getting the public invloved with "the human aspect", the behind the scenes, aspect of our museums. Having been both a member of museum audiences and a museum worker, I have to extol the benefits of this approach from both perspectives. Yes, the public wants to know the nuts and bolts. As was mentioned, children especially love to know how things work- not giving them this information potentially decreases the full impact our museums could have on their lives. My most memorable childhood museum experiences were the ones where I was introduced to the people and action happening behind the scenes at the museums. As an adult, I also really appreciate this same information because it gives me greater perspective into the way that any given exhibit is presented. As far as museum personnel goes, every person deserves and enjoys recognition. No person in any of our museums should go without credit, down to the very last janitor (YES!). Each and every person contributes to the smooth operation of our institutions in some way. I have seen too many museums where the experience has been considerably lessened by the absence of those who we might consider the most inconsequential of our staff. No greater respect can be paid to our visitors than to have a happy and well recognized work force who take pride in their work, and want to show the world their appreciation through top notch work! I may be starting to sound overly idealized, but I tell you that I have seen TOO MANY museums lacking this sense of community among its staff which is so essential to our success! To wrap up, I think that we are taking very positive steps by recognizing our behind the scenes crews, but I think it can go even further. We need nothing more (at this period in time) than to demystify the public in regards to the "authority" of the institution.Is it not our business to help people understand, rather than to withold a full understanding?