Daryl Fischer's idea about behind-the-scenes tours is a good one, and many museums implement this. It's always a good benefit for members and contributors, but can be offered to the general public as well. The trouble is that you have to schedule it, no matter how you slice it, and it will therefore have minimal impact on the average visitors, who will not be in a position to avail themselves of it because they're present at the wrong time. I'm sure there are creative ways of maximizing the impact, and it's definitely a personalized service that should be made available in some form. Many museum facilities are already cramped and crowded and cannot accommodate many visitors at a time, and I should think this would be a major problem in some cases. Museums need to be designed to facilitate behind-the-scenes group tours to make them really effective. If I designed a museum, I would try to incorporate "open storage" concepts, and perhaps catwalks everywhere so that people could see staff at work--not necessarily constantly, but frequently. --David Haberstich