Dear Kerridwen, I have an old address for Paulette McManus which may yet work. 4 Gills Hill, Radlett, Hertfordshire England WD7 8BZ Phone 9276 7091 Alternatively, I believe she teaches in the Museum Studies Masters at the University of London's Institute of Archaeology and you can get that address in Ottawa either from Diana Thompson at CMA or at the CCI's Museology Library. The Smithsonian's Centre for Museum Studies should also have this no. She was also a keynote speaker for last year's Visitor Studies Conference in Minnesota so those folks should have her number. By the way is the new Museum Studies International from ICOM and the Smithsonian out yet? Send me e-mail if I can be of any further help. Lynne Teather Museum Studies, Univ. of Toronto. [log in to unmask]