I'll add a story. We worked with a Multicultural Magnet School in Southeastern Connecticut. As part of our in-depth program, we had the students in and out of the museum constantly and even mounted semi-annual exhibitions of their work in response to the the programs developed around our collection. At our first Parents' Night - the opening for the student exhibitions - we had nearly 600 people! A good number of these were people who had probably never been to the Museum. Our guards were in shock because they did not know the proper museum behavior and complained to me that we shouldn't allow these people into our museum! Sensitivity training ensued, needless to say! For our next parents night, we had a session with the kids beforehand; They became responsible for explaining to their parents that paint flakes off canvas, that the oils on your hands damages objects, etc. The point is, that we spend a great deal of time trying to get new audiences into the museum and it is our responsibility to learn about them and make the museum a place that they feel comfortable in, without endangering the collections. When it is relatively easy to explain why and treat everyone with respect, why do we seem to fail? Principles of Excellence and Equity have to include the whole staff - maintainence, guards, boards, - everyone! Kathrine Walker