Last week we all got a very long e-mail from a troubled human being and I have been troubled by it ever since. I did nothing about the e:mail. No reaching out to the individual, no calling for help for him by caregivers who might have been better providers for him nor any discussion with my museum-l neighbors until now. What is our individual or collective responsibility when someone appears on the screen who is in personal distress or (as in this case) so far away from the norms of human behavior? Do we have some responsibility or since they write in such a way as not to invite comment, do we ignore? I remain troubled but without any helpful answers for my own personal responsibility to this person and wonder what others thought, worried about and maybe even did. Please let us all know. Elaine Heumann Gurian [log in to unmask]