>Brian Kimsey-Hickman <[log in to unmask]> wrote on 29 Dec 1995: >... I have be given the daunting task of having to create "Operational Performance Measures" for >our institution. This will be criteria upon which our instituion will be evaluated by our governing >county municipality and will affect our budget for years to come. Performance indicators are used in many public-sector museums in the UK and it may be of interest to record two official reports which contributed much to their introduction to local authority and national museums: Audit Commission for Local Authorities ... in England and Wales_ The Road to Wigan Pier? Managing Local Authority Museums and Art Galleries_, HMSO, London, 1991; Office of Arts and Libraries _ Report on the Development of Performance Indicators for the National Museums and Galleries_, OAL, London, 1991. If the UK scene is significant, Brian, I can supply other references which is probably best done off-list. Geoffrey Lewis Internet:[log in to unmask]