I agree with my colleague Denise. I haven't read the book yet but c ertainly intend to as Bob Janes and his crew have gone through a truly massive round of one-shot downsizing (more than a third of their budget!) and some very traumatic organization-flattening and matricizing which has produced not merely some outstanding new exhibitions but some developments decidedly useful to the rest of us - such as an approach to performance indicators that might be seen as the antithesis to the Peter Ames model. I suspect this will be an important book for all of us and I'm just glad that Bob found the time to jot his reflections down - and Christina brought it to everyone's attention. Harry Needham