---------- Hello everyone - In response to Ben Fuller's recent inquiry regarding "hard statistical research" on museum operations, here are a few good references that I had in my files: "Measuring a museum's output" by Robert Bud et. al., MUSEUMS JOURNAL, Vol. 91 (1), January 1991. "Measure the Ecstacy - Can the visitor experience be quantified" by Giulia Ajmone Marsan, MUSEUMS JOURNAL, July 1993. "Mesuring museums' merits" by Peter Ames in THE MUSEUMS PROFESSION: INTERNAL AND EXTERNAL RELATIONS edited by Gaynor Kavanagh (Leicester: Leichester University Press, 1991) Hope these are of use. As Richard Shockley noted, THE COST OF COLLECTING is an excellent eye-opener. Shari Saunders Standards Coordinator Alberta Museums Association (403) 424-2626 [log in to unmask]