Molly Brown House Museum

1340 Pennsylvania Street, Denver, CO 80203

 

Volunteer & Event Coordinator

            The Molly Brown House Museum seeks an energetic and creative full-time staff member to serve as the Volunteer & Event Coordinator. The Volunteer & Event Coordinator is responsible for the recruitment, training, scheduling, and daily management of the Museum’s corps of more than 50 volunteers, who serve as docents and event staff.  The Volunteer & Event Coordinator is also responsible for scheduling and managing part-time paid docents.  This position requires a substantial amount of contact with staff, volunteers, and members of the general public to include giving Museum tours on a regular basis.

            This position is also responsible for the Museum’s regularly scheduled, year-round event programming.  This primarily includes taking reservations, both by phone and on-line, and coordinating public and private events hosted at the Museum, including Victorian dinners, luncheons and teas. This position is responsible for all event set-up and break down, catering, and volunteer staffing of events. This position will also be expected to work all events as coverage is needed.

 

Job Duties –

Volunteer & Docent Management:

• Manage more than 50 volunteers, including scheduling volunteer shifts year-round
• Manage part-time paid docents and coordinate their schedules and hours within budget
• Recruit and train new volunteers; coordinate appreciation efforts and continuing education
• Communicate with volunteers by phone, e-mail, and by mail, including a monthly newsletter
• Coordinate volunteers to staff our frequent special event programs
• Prepare and maintain an annual budget for cost center
• Communicate daily schedules with Museum Store Staff
• Provide guided tours of the Museum as needed

 

Event Coordination:

• Work as a team to plan annual programs and events
• Prepare for, set-up, and manage special events
• Work seasonal, evening, and weekend programs as needed
• Work with staff to research, plan, and install rotating exhibits
• Maintain social media for events and produce small-scale marketing efforts
• Respond to inquiries related to events, programs, and tours within 48 hours
• List events online and process online reservations within 48 hours
• Enter all reservations into the database
• Other duties as assigned

 

 

Qualifications -

Education and Experience:

• Bachelor’s degree in a related field
• Have job-related experience, such as working in a Museum, managing volunteer programs, leading teams, or working at a non-profit
• Knowledge of management principles and evaluation techniques related to programs that involve a cadre of volunteers
• 2+ years in a supervisory or management position
• 4+ years working in customer service
• Spanish proficiency is preferred.

 

Skills:

• Strong computer skills including managing a database
• Public speaking and presentation experience
• Strong communication and inter-personal skills
• Effective time management and organizational skills with an attention to detail

 

Capabilities:

• Independently problem-solve and also work well in a team environment
• Demonstrated capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations
• Demonstrated capability to effectively communicate orally and in writing
• Ability to work well with a diverse group of staff and volunteers
• Willingness to adjust hours to accommodate the needs of the job
• Ability to effectively manage a wide array of tasks, projects, and responsibilities
• Ability to work productively in an unstructured environment with frequent interruptions

 

Physical/Mental Requirements:

            This position requires walking or standing to a significant degree. This position requires using multiple flights of stairs to a significant degree. This position requires the ability to lift up to 50 pounds. Other physical demands associated with the essential functions include reaching, handling, talking and/or hearing (ordinary conversation) and seeing (near and far acuity, depth perception, field of vision, accommodation and color vision).

            Required are the abilities to apply principles of logic or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in various forms; to communicate effectively, verbally and in writing; to utilize spatial, visual and tactile discrimination; and to establish and maintain effective working relationships with co-workers and volunteers, supervisory staff, other organizations and agencies, and the general public.

 

To apply please e-mail resume, three references, and a cover letter to:

 

Andrea Malcomb, Museum Director

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Equal Opportunity Employer:

Historic Denver, Inc., the parent company of the Molly Brown House Museum, is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, or any other status protected by state or local law. Prospective employees are subject to a background check.