We are a small/mid size museum in the market for CRM (Customer Relationship Management) software; we want to track donor engagement, purchases, discounts, etc as well as utilize it as a general programming/ticketing needs. We've researched Blackbaud but are looking for something less expensive. What to do you use? Why do you love and hate it? ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).