I am sorry if some of you took my message as saying that all or even many people are faking (And thanks for teaching me some new information, I misread the link I posted). I am extremely supportive of the ADA, and prefer dealing with some abuse in order to have the help for people who need it. I have definitely experienced some visitors who were very obviously lying, but always remained polite and accommodating when possible (I have worked with a farmyard in which our animals could not, ever, be exposed to dogs without great risk to other guests, so the animal issue was particularly important and discussed at length) There has been an uptick in fake service dogs recently, i think restaurants have the greatest concerns with it. My understanding of ADA is that they do not actually have to have a vest to be let in as a service animal, but many do to reduce the hassle. http://www.nbcnews.com/health/health-news/fake-service-dogs-growing-problem-f8C11366537 I do not, in any way, want staff to harass, be rude, or otherwise challenge anyone with a disability, but a simple request to keep a bottle sealed for the sake of the art seems perfectly reasonable. On Fri, Sep 12, 2014 at 3:08 PM, Sarah Burroughs <[log in to unmask] > wrote: > I also just want to add that simply because a person does not have a > blood test kit or specifically say they have diabetes does not mean they do > not have blood sugar problems. I am not diabetic but am extremely prone to > hypoglycemic attacks and because I am not actually diabetic I do not have > tests I can do regularly to help prevent myself from having an attack. I > try to carry glucose tablets on me at all times, and snacks, candy, or a > drink whenever possible because it is so hard to predict sometimes. > > > > Tracy is correct that overall most people will defend themselves if they > have a medical need, but please be sure not to judge based solely on the > person saying they have *diabetes*. I've been told before that it's "not > possible for non-diabetics" to have blood sugar problems and denied ability > to bring food or drink somewhere. This is not only offensive to the person > in question but extremely risky for the organization legally and for the > person medically. > > > > *--* > > > *Sarah Burroughs *Education and Curatorial Coordinator > 9/11 Tribute Center > 22 Cortlandt Street, Suite 801 > New York, NY 10007 > Phone: (212) 422-3520 X 126 > [log in to unmask] > > www.911families.org :: www.tributewtc.org > > > > *From:* Museum discussion list [mailto:[log in to unmask]] *On > Behalf Of *Cindi Verser > *Sent:* Friday, September 12, 2014 1:07 PM > > *To:* [log in to unmask] > *Subject:* Re: [MUSEUM-L] Beverages in galleries for medical purposes > > > > From experience with this problem and because I am also an EMT, I can > offer a few thoughts on this matter. > > > > All diabetics are different and so are the ways they deal with severe and > sudden blood sugar drops. These lows are very dangerous and need to be > treated immediately. Small amounts of a soft drink, juice or candy can > be used to quickly and temporarily solve the problem. > > > > The decision to use this treatment is based on the patient's experiences > and their doctor's recommendations. > > > > So please don't assume that the visitor may be lying about their condition > or the need for the soda. If it turns out they are, well, there are just > no polite words that will correctly sum up their character. > > > > But it is fair to ask for closed containers in museums and to say that > your policies don't allow beverages to be consumed in the galleries. > > > > Instead, offer a place where the visitor can do so. A café area, employee > break room or the corner of an office will suffice. Standard practice is > to check blood sugar levels after drinking the soda, so this also offers a > good place for the visitor to lay out their testing supplies. > > > > You might want to contact the local branch of the American Diabetes > Association. They can offer suggestions, guidance, and information on ADA > rules compliance related to diabetics. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > *From:* Museum discussion list [mailto:[log in to unmask]] *On > Behalf Of *Elizabeth Walton > *Sent:* Friday, September 12, 2014 12:09 PM > *To:* [log in to unmask] > *Subject:* Re: [MUSEUM-L] Beverages in galleries for medical purposes > > > > My guess would be that people have learned that with ADA rules they can > get away with lying about things like help dogs, etc. because businesses > are not allowed to ask about health conditions. I think it is fair to > require it have a closed top and explain why they need to be extra careful. > Maybe since they know they are lying they will feel a shred of guilt. I > doubt it, but maybe. > > > > For reference, as far as I have heard, cokes are NOT recommended for > diabetes treatment, even if sugar is suddenly low. > > > > http://www.nlm.nih.gov/medlineplus/ency/patientinstructions/000085.htm > > > > > > > > On Fri, Sep 12, 2014 at 11:51 AM, Via, Marie <[log in to unmask]> > wrote: > > The number of visitors who insist on taking beverages into the museum for > medical reasons seems to have increased a lot lately. Water (for a > pulmonary condition, for example) isn't so much an issue - we just ask them > to be sure the bottle is capped tightly and stowed out of sight when not > use. On the other hand, many people are now saying they must have Coke or > some kind of soft drink with them due to diabetes. This is more > problematic. I'm wondering if others are seeing an uptick along these > lines and, if so, how they are handling the balance between protecting > collections and offering a good visitor service. Thanks! > > > > Marie Via > > Director of Exhibitions > > Memorial Art Gallery > > 500 University Ave. > > Rochester, NY 14607 > > 585-276-9003 > > > > *6th Rochester Biennial* > > *July 13-September 21, 2014 in the Grand Gallery* > > > > *New Ghosts for A New Age: Yoshitoshi's New Forms of 36 Ghosts* > > *Japanese Prints from the Arthur R. Miller Collection* > > *August 29-November 30, 2014 in the Lockhart Gallery* > > > > > ------------------------------ > > To unsubscribe from the MUSEUM-L list, click the following link: > http://home.ease.lsoft.com/scripts/wa-HOME.exe?SUBED1=MUSEUM-L&A=1 > > > > > ------------------------------ > > To unsubscribe from the MUSEUM-L list, click the following link: > http://home.ease.lsoft.com/scripts/wa-HOME.exe?SUBED1=MUSEUM-L&A=1 > > > ------------------------------ > > To unsubscribe from the MUSEUM-L list, click the following link: > http://home.ease.lsoft.com/scripts/wa-HOME.exe?SUBED1=MUSEUM-L&A=1 > > ------------------------------ > > To unsubscribe from the MUSEUM-L list, click the following link: > http://home.ease.lsoft.com/scripts/wa-HOME.exe?SUBED1=MUSEUM-L&A=1 > ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . 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