MOLLY BROWN HOUSE MUSEUM

VISITORS SERVICES COORDINATOR

 

Position Summary:

The Visitors Services Coordinator at the Molly Brown House Museum should have strong retail experience, be interested in history, have a flexible schedule, and enjoy meeting new people. Daily responsibilities include assisting guests with tickets, information, and merchandise in the Visitor’s Center. Other primary responsibilities include daily accounting and financial reporting, ordering and displaying merchandise in a creative manner, and managing a small part-time staff. This position is salaried with a schedule of 9:30 am – 5:00 pm, Tuesdays through Saturdays. The starting annual salary range for this position is $20 - $22,000 plus benefits.

 

Qualifications:

Retail customer service experience is required and management experience is preferred for this position. Strong accounting and organization skills are also required. The museum is looking for someone with a professional manner who is outgoing, personable, and able to provide the highest level of customer service to our guests. Previous museum, volunteer, or public speaking experience is preferred, as well as an interest in history and storytelling to better educate guests about Margaret “Molly” Brown.

 

Supervision:

The Visitors Services Coordinator is responsible to the Museum Director. This person will use a team approach with other staff and volunteers to accomplish set goals and ensure the highest level of customer service.

 

Special Requirements:

This position is required to work outside the normal schedule to cover special museum events as needed.

 

Physical/Mental Requirements:

This position requires walking or standing to a significant degree. Physical demands associated with the essential functions include reaching, handling, talking and/or hearing (ordinary conversation) and seeing (near and far acuity, depth perception, field of vision, accommodation and color vision).

Required are the abilities to apply principles of logic or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in various forms; to communicate effectively, verbally and in writing; to utilize spatial, visual and tactile discrimination; and to establish and maintain effective working relationships with co-workers and volunteers, supervisory staff, other organizations and agencies, and the general public.

 

Please send a resume, references and strong cover letter by e-mail to:

Andrea Malcomb

Museum Director

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Submission Deadline:

September 19^th, 2014