Job Posting: Guest Experience Manager Position Overview The San Antonio Childrenıs Museum seeks a dynamic, articulate and driven individual to channel the Museumıs vision in all aspects of visitorsı experience. As the Museum transitions from its current space to its new building opening in Summer of 2015, the Guest Experience Manager will lead front of house employees in presenting the Museumıs new image to new and expanded audiences. This position reports to the V.P of Education and Visitor Experience, and will have general responsibility for monitoring, managing and collaborating across the institution to create an ideal guest experience at the San Antonio Childrenıs Museum. Essential Skills · Create and manage a superb visitor experience; plan, organize, and oversee all functionalities and presentation for retail operations and lobby · Recruit, hire, coach, mentor, and manage staff. · Develop and implement all training, policies and operating procedures for guest services · Lead the guest services team by setting an exceptional standard for customer service · Ensure an efficient, safe and quality guest experience for individuals and groups · Ensure budget and performance targets are met. · Evaluate the visitor experience through surveys and other methodology · Maintain records of visitation and visitor-related revenue and report to key personnel institution wide on a regular basis · Work closely with interdepartmental in planning, staffing and implementation of events · Respond to visitor, staff and volunteer questions, concerns and comments on a timely basis · Serve as liaison to other Museum departments to facilitate a coordinated sales function and effective information dissemination to all visitors Ideal Candidate Attributes and Key Qualifications As a prerequisite, the successful candidate must believe in SACMıs core values and be driven by the mission. S/he will be high-energy, self-motivated, collaborative, creative, detailed, thorough and confident; and will be a leader of the highest integrity, fostering a diverse workplace and guest base. The Guest Experience Manager will be visitor-focused, processed-minded museum representative, with a professional presence and executional guest service skills couple with very strong communication skills. A collaborative leader, s/he will be intuitive, compassionate and caring, offering individual focus to employees and guests as needed. Above all, the Guest Experience Manager must be a fit within a museum culture that is nimble and entrepreneurial, values collaboration and teamwork, fairness, clarity of decision-making and a level of selflessness that places the good of the institution first. Job Requirements * 5 years prior experience in a museum or hospitality and retail industry required; * Strong organizational skills, detail-oriented, ability to prioritize work and resources; * Self-starter with strong work ethic, professional demeanor, sense of urgency, a clear set of priorities, and strong work ethic and the ability to adapt to change; * Able to work a flexible schedule, including weekends, holidays and occasional evenings; * Excellent organizational, interpersonal, written and oral communication skills; * Demonstrated effectiveness in supervising and managing a high-performance staff; * Must have a creative approach to problem solving, embraces emerging opportunities, has a ³can-do² attitude, embraces learning and uses humor appropriately; * Appreciation of the role childrenıs museums can play in our audiencesı lives; * Familiarity with digital and social media; * Mac and PC proficiency; Fluency with MS Office Suite and ticketing or reservation software; * B.A./B.S. degree required; advanced degree preferred The above statements are intended to describe the general nature of work performed by the Guest Services Manager. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position. SACM is an equal opportunity employer. How to Apply Email resume and cover letter, to [log in to unmask] Please be sure to write ³Guest Experience Manager² in the subject line of your email. ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).