Please excuse multiple postings. NOTE: if you miss the live session, a recording will be posted on the UXConnect website within a few days. (Visit now and check out some of our previous presentations!) http://uxconnect.wordpress.com/ All the best, Flo <~>~<~>~<~>~<~>~<~>~<~>~<~>~<~>~<~>~<~>~<~>~<~> Flo Cunningham Marketing Communications and Public Relations Specialist School of Library and Information Science Kent State University 330-672-0003 [log in to unmask]<mailto:[log in to unmask]> www.kent.edu/slis<http://www.kent.edu/slis> Facebook: https://www.facebook.com/ksuslis Twitter: @KentStateSLIS<https://twitter.com/#%21/KentStateSLIS> I have always imagined that Paradise will be a kind of library. -- Jorge Luis Borges From: User Experience Design at Kent State University [mailto:[log in to unmask]] On Behalf Of ROBINS, DAVID Sent: Monday, February 17, 2014 8:39 AM To: [log in to unmask] Subject: UXconnect webinar today at noon H Everyone, The UXconnect speaker series continues today at noon with a talk by Marianne Sweeny. You can attend via webex. The instructions to do so are here: http://uxconnect.wordpress.com/instructions-to-join-the-live-talk/ Here are the details of Marianne's talk: The Age of Customer Discovery: Crossing Silos to Deliver Success by Marianne Sweeny February 17, 2014 at noon EDT Are you tired of projects that go off the rails and into Crazytown because you did not know something critical going in? Do cross-discipline projects become more of a Hunger Game than the collaboration to deliver a cohesive experience? Then Soft System UX Discovery is for you. In this presentation, I will explore the issues that bog down UX projects: tools thinking vs. design thinking, system focus vs. user focus. Next, I will explore Soft System Methodology (SSM). SSM was developed by computer scientist Peter Checkland in 1960 to integrate human factors into software design. The last section of the presentation will focus on SSM for UX with application of core SSM principles to real-world UX design projects. Application of this flexible discovery model to projects of any size or nature will achieve a shared vision of success and project clarity at the outset of the project instead of as it develops. About Marianne: Marianne considers herself fortunate to be able to combine her passions for search and user experience as a Search Strategist at Portent, Inc. Springtime finds her teaching Introduction to Information Retrieval at the University of Washington iSchool. Her aspiration is to regain her Google Adwords certification. Hope you can attend, Dave ________________________________ David B. Robins, Ph.D. Associate Professor Kent State University Information Architecture & Knowledge Management P.O. Box 5190 310T Library Kent, OH 44242-0001 Phone: 330.672.5852 Fax: 330.672.2118 [log in to unmask]<mailto:[log in to unmask]> http://davidrobins.slis.kent.edu/ ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).