Molly Brown House Museum
Part-Time Visitors Services Associate
Position Summary:
The Visitors Services Associate at the Molly Brown House Museum should be interested in history, have a flexible schedule and be dependable. Responsibilities include assisting guests with tickets, information and merchandise in the Museum
Store. This position is for 20-30 hours/week and will include both Saturday and Sunday, as well as 1-2 shifts during the week as needed at $9.00/hr. Due to the seasonal nature of museum visitation, hours and shifts may fluctuate over the course of the year.
Qualifications:
Retail customer service experience is required and leadership experience is preferred for this position. The museum is looking for someone with a professional manner who
is outgoing, personable, and able to provide the highest level of customer service to our guests.
Previous museum, volunteer or public speaking experience is preferred as well as an interest in history and storytelling to better educate guests about Margaret “Molly” Brown.
Supervision:
The Visitors Services Associate is responsible first to the Visitor Services Coordinator and ultimately the Museum Director. This person will use a team approach with
other staff and volunteers to accomplish set goals and ensure the highest level of customer service.
Special Requirements:
This position will be asked to occasionally work outside the normal schedule to cover special museum events as needed and the schedule will be adjusted to accommodate
those events.
Physical/Mental Requirements:
This position requires walking or standing to a significant degree. Physical demands associated with the essential functions include reaching, handling, talking and/or
hearing (ordinary conversation) and seeing (near and far acuity, depth perception, field of vision, accommodation and color vision).
Required are the abilities to apply principles of logic or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret
a variety of technical instructions in various forms; to communicate effectively, verbally and in writing; to utilize spatial, visual and tactile discrimination; and to establish and maintain effective working relationships with co-workers and volunteers,
supervisory staff, other organizations and agencies, and the general public.
Please send a resume, references, and strong cover letter by e-mail to:
Meredith Douglas-Moore
Visitor Services Coordinator
No phone calls please.
Submission Deadline:
November 20, 2013