Leah, I was recently at the Dallas Museum of Art and had such a wonderful experience with their security guards, that I even commented to the head of security on the way out! You might contact them and ask if they do any special training. Mary Mikel Stump -----Original Message----- From: Leah Fox <[log in to unmask]<mailto:[log in to unmask]>> To: MUSEUM-L <[log in to unmask]<mailto:[log in to unmask]>> Sent: Mon, Nov 19, 2012 10:02 am Subject: [MUSEUM-L] Security Guards and Visitor Experience Training Hi All, We have been putting an increased emphasis on examining new ways to improve the visitor experience at our museum. One area that seems untapped here (and by art museums in general) is the critical role of security guards in the visitor experience. I would like to know if anyone is aware of any models at other museums, or at your own museum, for training and communication for security in this area. Thank you! Leah Leah Fox, Director of Public Programs Currier Museum of Art 150 Ash Street Manchester, NH 03104 603.669.6144 x119 Visit our Online Curriculum for Educators at http://curriculum.currier.org<http://curriculum.currier.org/>. CONFIDENTIALITY NOTICE: This e-mail message, including all attachments, is for the sole use of the intended recipient (s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message including all attachments. ________________________________ To unsubscribe from the MUSEUM-L list, click the following link: http://home.ease.lsoft.com/scripts/wa-HOME.exe?SUBED1=MUSEUM-L&A=1 ________________________________ To unsubscribe from the MUSEUM-L list, click the following link: http://home.ease.lsoft.com/scripts/wa-HOME.exe?SUBED1=MUSEUM-L&A=1 ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).