Well, Bravo, Anna!  The guards were not only friendly and engaging, but well informed and open to sharing information.  Unlike some museums, where you feel like the guards are lying in wait for you to make a misstep.  Leah is right – this is a real opportunity that most institutions are missing.  However, the DMA is doing a wonderful job, across the board, in this area!

Mary Mikel Stump
Gallery Director/Curator
The University Galleries [1] & [2]
School of Art & Design
Texas State University

512.245.2611 [office]
512.665.0730 [mobile]


From: Anna Bassford <[log in to unmask]>
Reply-To: Museum discussion list <[log in to unmask]>
Date: Mon, 19 Nov 2012 12:52:58 -0600
To: <[log in to unmask]>
Subject: Re: [MUSEUM-L] Security Guards and Visitor Experience Training

Interesting you mention Dallas Museum of Art before i received my current position i was a gallery attendant their and assisted in the security department.  It you are interested you can contact myself or Lance Childers at DMA he is the head of security and the one you would want to talk to about their training.

Anna Bassford

On Nov 19, 2012 12:29 PM, "Stump, Mary Mikel" <[log in to unmask]> wrote:
Leah,
I was recently at the Dallas Museum of Art and had such a wonderful experience with their security guards, that I even commented to the head of security on the way out!  You might contact them and ask if they do any special training.
Mary Mikel Stump

-----Original Message-----
From: Leah Fox <[log in to unmask]>
To: MUSEUM-L <[log in to unmask]>
Sent: Mon, Nov 19, 2012 10:02 am
Subject: [MUSEUM-L] Security Guards and Visitor Experience Training

Hi All,
 
We have been putting an increased emphasis on examining new ways to improve the visitor experience at our museum. One area that seems untapped here (and by art museums in general) is the critical role of security guards in the visitor experience.
 
I would like to know if anyone is aware of any models at other museums, or at your own museum, for training and communication for security in this area.
 
Thank you!
Leah
 
Leah Fox, Director of Public Programs
Currier Museum of Art
150 Ash Street
Manchester, NH 03104
 
Visit our Online Curriculum for Educators at http://curriculum.currier.org.
 
 
 
 
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