DEPARTMENT

Visitor Services

POSITION

Tour Guide

RESPONSIBILITIES

This is a union-represented position reporting to management in the Visitor Services Department at Lincoln Center.  Tour Guides provide unscripted, guided tours of Lincoln Center’s 16-acre campus, which encompasses eleven constituent organizations and occupies more than eight buildings, public spaces, and public artworks. Visitors hail from around the world and Guides act as professional ambassadors of Lincoln Center.  Tour Guides conduct tours of Lincoln Center for the general public, private groups, and schools, and may conduct specialized and VIP tours as needed.

Tour Guides inform visitors about the historical, artistic, and architectural aspects of Lincoln Center and provide information about daily events and performances. Tour Guides are expected to construct a solid narrative of Lincoln Center’s past, present, and future, combining historical facts and engaging stories to produce unique, memorable guest experiences; cultivate new patrons; and to promote events and the Lincoln Center brand.

Guides are called to work on a part time, as-needed basis, which requires a flexible schedule and an understanding that there are high and low seasons with the busiest period extending roughly from early March through early June. Tours run seven days per week, year-round.  When on call, a Guide typically gives two to four tours a day. Successful completion of a rigorous, paid training program is required, as well as ongoing professional development throughout a Guide’s tenure.

Successful candidates will demonstrate an enthusiasm for the arts, commitment to the mission of Lincoln Center, and a desire to facilitate meaningful interactions between Lincoln Center and its public 

REQUIRED QUALIFICATIONS

Enthusiasm for the performing arts, visual arts, and history of New York.

Strong interpersonal and public speaking skills.

Enthusiastic team player who adapts easily to rapidly changing environments.

Prior educational and tour guide experience.

Experience working with diverse groups and personalities. Ability to work well with children, senior citizens and persons with disabilities.

Strong customer service orientation with welcoming demeanor and ability to foster meaningful connections with and among tour group members.

Attention to detail, punctuality, flexibility, initiative, patience, and professionalism.

Must have e-mail access to ensure timely exchange of work-related information.

Ability to be on one’s feet for at least two (2) hours at a time.

Must be able to speak English fluently. Bilingual candidates preferred, especially in Mandarin, Spanish, French, German, Italian, or Japanese.

SUBMISSION PROCEDURE

Please send cover letter, resume, and availability to: 70 Lincoln Center Plaza, New York, NY 10023; [log in to unmask]

Lincoln Center is an Equal Opportunity Employer. Link to job posting: http://about.lincolncenter.org/about/employment/part-time/tour-guide