How about this one from the Red Cross. See the topics in the left panel that would provide quick tips for training.

http://www.redcross.org/portal/site/en/menuitem.53fabf6cc033f17a2b1ecfbf43181aa0/?vgnextoid=537b218c37752210VgnVCM10000089f0870aRCRD&currPage=a097d7aada352210VgnVCM10000089f0870aRCRD 
 

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http://groups.yahoo.com/group/MuseJobs

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From: HHS Director <[log in to unmask]>
To: [log in to unmask]
Sent: Thu, April 22, 2010 8:05:01 AM
Subject: [MUSEUM-L] docent emergency procedures

Hello listers,

 

We’re retooling our historic house tour training manual, and I’d be grateful for suggestions or a link to a document that gives docents pointers on how to handle emergency situations—fainting visitors, difficult customers, etc.

 

 

 

Suzanne Buchanan

Hingham Historical Society

P.O. Box 434 Hingham, MA 02043

781-749-7721

www.hinghamhistorical.org

 

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========================================================= Important Subscriber Information:

The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes).

If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).