How about this one from the Red Cross. See the topics in the left panel that would provide quick tips for training.
http://www.redcross.org/portal/site/en/menuitem.53fabf6cc033f17a2b1ecfbf43181aa0/?vgnextoid=537b218c37752210VgnVCM10000089f0870aRCRD&currPage=a097d7aada352210VgnVCM10000089f0870aRCRD
Looking for a Job in the Arts?
http://groups.yahoo.com/group/MuseJobs
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https://twitter.com/Indigo_Nights
________________________________
From: HHS Director <[log in to unmask]>
To: [log in to unmask]
Sent: Thu, April 22, 2010 8:05:01 AM
Subject: [MUSEUM-L] docent emergency procedures
Hello listers,
We’re retooling our
historic house tour training manual, and I’d be grateful for suggestions
or a link to a document that gives docents pointers on how to handle emergency
situations—fainting visitors, difficult customers, etc.
Suzanne Buchanan
Hingham Historical Society
P.O. Box 434 Hingham, MA 02043
781-749-7721
www.hinghamhistorical.org
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Important Subscriber Information:
The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes).
If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).