Hello listers, We're retooling our historic house tour training manual, and I'd be grateful for suggestions or a link to a document that gives docents pointers on how to handle emergency situations-fainting visitors, difficult customers, etc. Suzanne Buchanan Hingham Historical Society P.O. Box 434 Hingham, MA 02043 781-749-7721 www.hinghamhistorical.org ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).