Kirsten, Check out the Mattress Factory's new in-museum texting application that uses Brightkite (info from the creators here: http://artyoucangetinto.blogspot.com/2009/01/two-tweets-passing-in-night-screentxt.html) It is more general than just about soliciting feedback, but is interesting. One challenge is that people can't just directly message in; they have to register for the service. It is quite easy to create short codes (SMS) for exhibits and then invite people to text to that number. Check out what Brooklyn Museum has done with tshirts from Reactees (http://www.brooklynmuseum.org/community/blogosphere/bloggers/2008/12/31/going-paperless-for-1stfans-and-happy-new-year/ ) powered by Textmarks, which is a service that allows visitors to send texts to your custom short codes and then will respond in a way that you determine (i.e. thank you message, enter name in database, etc) Nina Nina Simon Museum 2.0 - www.museumtwo.com 831.331.5460 [log in to unmask] 1040 Mystery Spot Road Santa Cruz, CA 95065 skype, twitter, yahooIM, flickr, facebook: ninaksimon On Feb 9, 2009, at 9:28 AM, Kirsten Teasdale wrote: > Sorry for the confusion: to clarify what I'm interested in is having > visitors text their feedback to us. They would be prompted to do so > following their tour, for which they would already be using their > cell phones. This would not be a 2-way communication and the museum > would not be contacting visitors. > ----- Original Message ----- > From: Randy Little > To: [log in to unmask] > Sent: Monday, February 09, 2009 12:22 PM > Subject: Re: [MUSEUM-L] Soliciting Visitor Feedback via Text > > You are going to need to make sure you have explicit permission to > sent these text messages. > http://www.fcc.gov/cgb/consumerfacts/canspam.html While you > messages aren't commercial, they may be unwanted and put the sender > in a bad light with the receiver. If they complain to their carrier > or the FCC its still going to be then annoying for your institution > to deal with. I know in my circle we use txt messages constantly > and people still get annoyed with we get messages that are not > urgent. If I am in a meeting or a screening and my phone vibrates > and its a messages asking me what I think of my last visit It would > not be a positive response. That's just something I think is better > as an email. Something that I can respond to at my leisure. > > Randy S. Little > > > > On Mon, Feb 9, 2009 at 8:49 AM, Kirsten Teasdale <[log in to unmask] > > wrote: > Does anyone have any experience using text messages as a method of > soliciting visitor feedback? We're exploring the possibility of cell > phone audio tours and this just seems to be a natural extension. Are > there specific services you have used that you can recommend? I'm > looking in the US specifically; most of the companies I can locate > online seem to be in the UK or Australia. > > Many thanks, > Kirsten > > ---------------------------- > Kirsten Teasdale > Email: [log in to unmask] > Phone: 718-984-0415 > Fax: 718-984-7760 > > The Conference House Park > 298 Satterlee Street > Staten Island, NY 10307 > http://www.conferencehouse.org/ > ========================================================= Important > Subscriber Information: > The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ > . 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If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).