Position Summary:

 

The Visitor Center Associate will be the primary "on-the floor" point person for the Glass House visitor center, reporting to the Visitor Center Manager who oversees all VC business elements.  This post is responsible for providing excellent client service for all visitors while processing retail sales and completing ticket transactions.   Additionally the Associate will be the point person to work on retail recommendations, ordering and product development under the guidance of the Director of External Affairs.

 

Duties, Relationships & Evaluation Criteria:

 

• Assist in preparing for daily opening by checking all events related the Philip Johnson Glass House including tour schedules, special events, and patron tours. Assess and maintain the appearance of The Visitor Center, open cash register, ticketing software, and turn on any visual elements in the Visitor Center.

 

 • Assist in preparing for daily closing by cashing out the register, preparing daily admissions reports, report on daily retail sales including inventory needs, assess and maintain the appearance of the Visitor Center, inform Manager of daily events, and turn off any visual elements in the Visitor Center.

 

• Process tickets and retail transactions

 

• Provide excellent customer service by being prepared to answer all visitor questions in an informative, supportive, and gracious manner. Including area parking, restaurants, shopping, local transportation and directions. Maintain and give out maps, train schedules, etc.

 

• Demonstrate a collaborative, positive and supportive spirit while working with all staff members of the Philip Johnson Glass House including - Visitor Center Manager, Tour Guides, and Van Drivers. Anticipate and/or communicate any problems and suggestions to Visitor Center Manager. Provide suggestions to increase the visitor experience.

 

• Schedules all guides for standard tours under the direction of the Visitor Center Manager.  (Private  & Patron Tour guides are scheduled through Development and coordinated with the VC Associate)

 

• Leads all merchandise ordering, inventory and product development details.  Works on business reporting through the VC manager and on product development through the Director of External Affairs.

 

• Assists Director of Visitor Experience to develop and prepare orientation and training materials for Glass House Guides.  Participates in all Guide meetings and training sessions

 

• Maintains VC resource area and monitors distribution and check-out of books, articles, media etc used by GH staff and guides.

 

• Assist with other duties as needed; including the occasional lifting and stocking of retail inventory etc.

 

Qualifications:

 

Minimum of 3-5 years experience in professional capacity

Ability to work in fast-paced environment with flexibility

Outstanding verbal communications skills

Excellent client service skills

Retail experience valuable but not necessary

Ability to work weekends and holidays.

 

 

Interested parties can forward their resume/CV and a letter of introduction to Dennis Stevens, Visitor Center Manager at [log in to unmask] with a cc: to Dorothy Dunn, Director of Visitor Experience at: [log in to unmask]