Dear Harry, Yes, something that you describe does exist--it's a correspondence tracking software called CorrFlow. Here's their website: http://www.corrflow.com/ (click on "Product" to get a product description). Best, kat mulkey Journal Marketing Left Coast Press, Inc. On Mon, 30 Jul 2007 18:23:06 -0400, "Harry Heiss" <[log in to unmask]> said: > This question pertains not to archival correspondence, but rather to > current office mail. > > Can anyone on the list recommend an off-the-shelf software for managing > and tracking incoming and outgoing correspondence and e-mail? > > Currently we log congressional and customer correspondence using > Microsoft > Access, because it's part of the Microsoft suite for which we have a site > license. But it's cumbersome, requires a lot of maintenance, and is not > particularly effective. > > If there is a product tailor-made for managing correspondence and e-mail, > that can be used in a network environment, and you are well satisfied > with, please contact me off-list. > > Thanks. > > Harry G. Heiss, Archivist > Bureau of the Public Debt > Department of the Treasury > 799 Ninth Street NW, Room 9-65 > Washington, DC 20239 > > [log in to unmask] > 202.504.3516 [voice] > 202.504.3630 [fax] > > "Be nice to the arc > > ========================================================= > Important Subscriber Information: > > The Museum-L FAQ file is located at > http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed > information about the listserv commands by sending a one line e-mail > message to [log in to unmask] . The body of the message should > read "help" (without the quotes). > > If you decide to leave Museum-L, please send a one line e-mail message to > [log in to unmask] . The body of the message should read > "Signoff Museum-L" (without the quotes). Kat Mulkey Journal Marketing Left Coast Press, Inc. ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).