I am looking for anyone who has faced the challenge of coding visitor comment/complaint data. What system do you use for coding this type of data? Any examples of how coding this data has helped uncover trends of complaints over time? How has this data been used to resolve future complaints? Also, any literature or articles regarding visitor complaints and the use of this data in interpretive settings would be extremely useful. Responses may be sent to my personal email at [log in to unmask] I will post a digest version of my responses to the list if people express interest. Thanks! Nick Visscher Visitor Studies Volunteer Wildlife Conservation Society [log in to unmask] [log in to unmask] ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).