I am looking for anyone who has faced the challenge of coding visitor 
comment/complaint data.
What system do you use for coding this type of data?  Any examples of how 
coding this data has helped uncover trends of complaints over time? How has 
this data been used to resolve future complaints? 

Also, any literature or articles regarding visitor complaints and the use of 
this data in interpretive settings would be extremely useful. 

Responses may be sent to my personal email at [log in to unmask]  I will 
post a digest version of my responses to the list if people express 
interest. 

Thanks! 

Nick Visscher
Visitor Studies Volunteer
Wildlife Conservation Society
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