Performance Measures

A six-day learning opportunity from the University of Victoria, BC Canada

Museums, galleries, heritage agencies and other cultural organizations are being held to account for a range of diverse, but interrelated social, educational, curatorial, and operational outcomes. This new six-day immersion learning opportunity explores the nature and scope of institutional accountability, along with practical ways in which museum, arts, and cultural leaders and professionals can integrate performance measures to enhance all aspects of organizational effectiveness.

Performance measurement design and application is explored through a comprehensive review of "best practices" from industry, government, NGOs, and the non-profit sectors with emphasis on arts and cultural organizations. Based in forward thinking about organizational architecture, the "balanced scorecard", and integral leadership practices, you will be exposed to a variety of frameworks for thinking about organizational and performance measurement systems that strengthen your understanding of and capacity to:

• address the benefits and impacts that performance measurement has on organizational change and advancement
• focus on strategic outcomes, inclusive of leadership, employees and influential stakeholders
• leverage opportunities for advancement and organizational success
• develop measurement rubrics and processes specifically designed for your programs and activities.

Dates: October 17-22, 2005 with preparatory assignment

Location: Victoria, British Columbia, Canada

Register at https://www.uvcs.uvic.ca/forms/crm/online_reg.aspx before September 17. Please note late registrations will be accepted should space permit.

Fee: $590, including a $40 materials fee (Canadian funds, credit and non-credit participation options)

Instructors: Paul Richard and Larry Lad

Paul Richard has over twenty-seven years experience in museum and non-profit planning and administration.

Paul was a founding member and president of the Youth Museum Exhibit Collaborative that developed nearly thirty traveling exhibitions for leading children's museums. He was Vice President for Exhibitions and Programs and Executive Vice President of The Children's Museum of Indianapolis, the leader in its field, where among other executive and administrative leadership responsibilities he led the exhibition and program development team and produced scores of exhibition experiences regarded as some of the finest and most innovative in the field.

Larry Lad is Associate Professor of Management in the College of Business Administration at Butler University. Previously, he served as Associate Director of Executive Education and Assistant Professor of Management at Indiana University. He teaches MBA and undergraduate courses in Strategy, Leadership, and Ethical Decision-Making including a current assignment in International Strategy in the EMBA in Agribusiness at Purdue University. Larry has won five teaching awards. He has taught in Executive Education Programs for Indiana, Purdue, Louisiana State, and Harvard.

Larry holds a Doctorate and MBA from Boston University, and a BS and MPA from Michigan State University. He works with Strategies for Tomorrow, Inc., a consulting firm dedicated to creating 21st century organizations. He is involved in the greater Indianapolis community through a number of not-for-profit organizations.

Draft Course Outline

Day 1: What's So? The Big Picture
Welcome and Introduction
Measurement theory- Balanced Scorecard: 360-degree thinking, business, government, education, and assessment rubrics
The non-profit sector, trends in measurement and assessment, outcome based assessment, eco-system thinking; internal and external measurement
Measurement strategy and leadership, institutional advancement/ decision making/ investment

Day 2: What's So? Community in Action
Action assignments: Small teams visit the community
Debrief community visits: What do "they" measure? What do you currently measure?

Day 3: So What? Perceptions of Success
Case Study One: best practices; customer service, stakeholder perception, peer perception
Indicators of success: categories of measurement, critical success factors
Nuts and bolts; best practices: organizational structure and measurement
Organizational structure, buy in, shared responsibilities

Day: 4 Now What? Shaping a measurement program for my organization
Discuss pre-assigned readings

• reading and workshop: learning from one another
• reading and workshop: teaching one another

Document major learnings and findings
Writing assignment framework and discussion

Day: 5 Now What? Continued
Writing/planning Workshop: You draft measurement systems for your own organization
Share draft systems with peers: peer critique

Day: 6 Now What? Continued
Measuring measurement systems
Adjustments to individual organizational plans
Obstacles and barriers: barrier-breaking thinking
Letters to self: resolve to put individual plans into practice

For more information visit http://www.uvcs.uvic.ca/crmp/courses/ha488h.aspx or contact:

 

Lisa Mort-Putland, Program Coordinator
Cultural Resource Management Programs
Division of Continuing Studies, University of Victoria
E-mail: [log in to unmask]
Tel: (250) 721-6119
For more information on upcoming courses please visit our web site www.uvcs.uvic.ca/crmp