I have two college students (interns) using scatter-gather & have had no problems One of the interns had no experience with Past perfect the other had limited knowledge of the program so we did call support a few times but found it easy to use & never lost data. Try reviewing the process with PP support staff - I find them very helpful & patient Maureen O'Connor Leach 64 Bernice Drive Freehold NJ 07728 732.462.0703 ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).