We too are in the process of working on a variety of guidelines and rules for use when we reopen our museum in a new building in May 2005 (http://warmuseum.ca/cwm/new/ca_indexe.html) One of the things we are proposing is charging a research fee for complex inquirings or for clients who are unable to visit us due to distance etc. The following has yet to be approved by our Directors, but what we are proposing is a fee of $50 CAD per hour of research time as performed by staff (we have volunteers also but cannot charge for their time). We will give then the first half hour free, and then if it takes longer to then that we are to inform the client and get approval before continuing the research. Good luck Carol Reid Collections Manager, Archives Canadian War Museum 330 Sussex Drive, Ottawa, ON, Canada, K1A 0M8 www.warmuseum.ca tel: (819) 776-8661 fax: (819)776-8657 e-mail: [log in to unmask] ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).