The Asian Art Museum is seeking an experienced, customer/visitor service professional to plan, organize, implement, and manage a coordinated, museum-wide visitor services program. The museum’s spectacular new facility, located in San Francisco’s Civic Center, showcases a world-renowned collection, and provides a dynamic schedule of exhibitions and programs to local, national, and international audiences. The incumbent will interact with all operational and programming areas of the museum to build and maintain a commitment to consistent excellent customer service. Reporting to the Chief Operating Officer, the incumbent will oversee successful floor operations through the management and supervision of front line staff, volunteers, and functions including admissions, coat check services, visitor information, and group sales. Continuously seeking ways to improve service to visitors, he/she will insure the establishment and administration of policies and procedures which support service standards, and enhance visitor flow, access, and satisfaction. The Visitor Services Manager will be responsible for maintaining and increasing overall visitor satisfaction ratings, focusing specifically on enhancing the satisfaction ratings in areas of workforce helpfulness and the quality of visitor amenities and services. The ideal candidate will possess extraordinary energy, drive, and vision. Experience with arts and/or leisure audiences is desirable. Minimum Qualifications · Bachelor’s Degree in Business Administration, Public Relations, Communications, or related field. · Five (5) years of customer service experience including three (3) years at managerial level; or an equivalent combination of education, training and experience. · Extensive knowledge of visitor service principles, practices, and procedures in a large, high-profile institution; knowledge of arts and/or leisure audiences preferred. · Solid computer skills; knowledge of ticketing point-of-sales and membership systems desirable. · Excellent oral, written, and presentation skills; strong follow through; high level organizational, analytical, problem solving, and conflict resolution skills. · Ability to develop and implement effective initiatives and strategies to ensure consistent excellent customer service in all areas of the public museum. · Ability to understand and effectively articulate the museum’s mission, activities, services, and programs; interpret museum policy and procedure for the visitor; operate effectively in situations where no established systems are in place or clear policies defined. · Ability to: train, direct, supervise, and motivate staff and volunteers; facilitate effective cross-functional teamwork; develop and administer budgets. · Ability to: establish and maintain effective working relationships with staff, volunteers, and members of the public; exercise tact and diplomacy at all times; demonstrate an understanding of protocol and sensitivity to cultural diversity issues. · Ability to: work in fast-paced environment; adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities. Action-and results-oriented. · Ability to work on weekends, holidays, and some evenings. Compensation Excellent compensation and benefits package. Application Procedure Apply online at www.asianart.org or Send a letter of interest and resume as soon as possible to: HUMAN RESOURCES Asian Art Museum 200 Larkin Street San Francisco, CA 94102 FAX: 415.861.2359 ±The Asian Art Museum, a premier San Francisco institution, is one of the largest museums in the Western world devoted exclusively to Asian art. The museum’s magnificent and priceless collection of more than 14,000 objects, including paintings, sculpture, ceramics, bronzes, jades and textiles, exemplifies the artistic accomplishments of countries and cultures throughout Asia. The museum has relocated to an historic Civic Center building which has undergone a $179 million dollar renovation to become the Asian Art Museum’s new home. The museum opened to the public in March 2003.± The Asian Art Museum is proud to be an Equal Opportunity Employer.