The diplomatic way to deal with this problem is to advertise that groups who pre-register for those days will get expedited admission/special tour guides and/or a special educational handout.

PeaceNick

 

-----Original Message-----
From: Museum discussion list [mailto:[log in to unmask]]On Behalf Of Christina Hirn
Sent: Tuesday, April 20, 2004 12:11 PM
To: [log in to unmask]
Subject: Discount and Free Days

 

This question is for small to medium-sized museums.  We are a medium-sized museum located in the Chicago Suburbs.  We offer an admiossion discount day on Tuesdays, free for kids, but adults pay half-price.  Lately we have had problems with large groups showing up on Tuesdays, mostly day care centers but sometimes schools.  Sometimes they call ahead of time, sometimes they just show up.  Our policy has been that we don't take reservations for groups wanting free admission for kids on Tuesdays, but at the same time, we don't want several large groups to just show up without warning.  Our concern is more about being overwhelmed with crowds, less about the loss of revenue from admissions. We don't want to turn groups away, but we want all of our visitors to have a positive experience.

 

I was wondering if anyone else has experienced similar problems and what sort of policies your institution may have in place.

 

Thank you for your response,

Christina Hirn



Christina Hirn
Museum Educator
Lake County Discovery Museum
27277 Forest Preserve Drive
Wauconda, IL 60084
(847) 968-3400

Do you Yahoo!?
Yahoo! Photos: High-quality 4x6 digital prints for 25" ========================================================= Important Subscriber Information:

The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes).

If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).

========================================================= Important Subscriber Information:

The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes).

If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).