EDUCATIONAL TECHNOLOGY SUPPORT SPECIALIST
SUMMARY: Provides a wide range of support and product development with
respect to the use of software, hardware, and telecommunications to Education
and Information Technology (primarily New Media) departments. The goal of this
position is to significantly leverage and improve the use of the museum's
existing and potential intellectual and technical resources in the furtherance
of the Museum educational mission and strategic goals and objectives.
MAJOR DUTIES AND RESPONSIBILITIES
Assist in the operation, maintenance, programming, and design of various
technology-based systems in support of educational research, instructional, or
presentation programs.
- Work with education and other information technology staff in the
preparation of detailed technical and analytical information, as well as media
objects and text, for multimedia, web-based, distance learning, or other means
of educational program production.
- Act as an institutional resource in instructional technology design and
evaluation.
- Provide direct training and other assistance to education and other staff
in the technical and effective use of software, hardware, and
telecommunications, in support of their educational and programmatic
goals.
- Work with education and development staff in the identification of and
response to grant opportunities; monitor prospective granting organizations
for such opportunities.
- Identify hardware, software, and training tools that will maximize the
efficiency and effectiveness of our technology-based educational programs, and
work with staff to evaluate, select, and implement these tools as
appropriate.
- Develop proficiency in the tools and techniques currently in use at the
Museum which do or could serve to support the Museum's educational programs
[at time of this writing this would include Luna, Virtuoso, Photoshop,
Trinity Image Processor, Polycom Videoconferencing and peripheral, SEF,
Acrobat, Powerpoint, et al]; Identify and advocate for additional tools as
required.
- Work with education staff to identify and evaluate information technology
resource needs; derive specifications and advocate for those needs; assure
that education needs are represented in I.T. operating and capital budgets.
- Work with prospective recipients of technology-based educational programs
(e.g. schools, libraries, etc.) to help assure that they have and are able to
use the technology needed to benefit from our programming.
- Participate in program evaluation planning ,implementation, and
reporting.
- Help assure, through consultation and research, that Museum
technology-based educational programs represent the current state of knowledge
about usability and efficacy with respect to their target populations.
- Participates in IT departmental meetings to share information and ideas
and help identify common needs and broad-based opportunities for investment
across the organization.
- Acts as primary liason with specialized application software vendors in
order to achieve promptest problem resolution and currentness of product;
participates in product user groups as appropriate.
- Produces and present papers, demonstrations, talks, etc. at professional
conferences in association with or in support of education and/or other I.T.
staff.
- Maintains current knowledge of educational/instructional technology fields
including theory, practice, and technology utilization
REQUIREMENTS: Formal and demonstrated study of, knowledge of and experience
in the use of technology and technology-based content development in educational
directed toward children, youth, and adult population; Technical knowledge with
respect to the use and support of web, multi-media, and distance learning
applications. Demonstrated knowledge of educational program evaluation and
outcome measurement; knowledge and understanding of interface design and
usability
testing.