I've found PP a little clunky, but not really buggy. I haven't had the problems James describes, although we haven't used condition reporting very much. However, I will say that I have been extremely satisfied with their customer service and tech support. I get answers to my questions withint 24 hours, and have received a lot of help for free from them. We purchased the program 4 years ago, and they are still willing to offer free tech support. They also create updates often. I haven't been able to use PP 3.0 because our computers are older, but this version may improve significantly on the one we have. The program isn't perfect, but I think it's a good value for our organization, and I have been impressed with the company and their efforts to improve the program.
 

Erica S. Maniez
Museum Director, Issaquah Historical Society
425/392-3500
[log in to unmask]
www.issaquahhistory.org

-----Original Message-----
From: Museum discussion list [mailto:[log in to unmask]]On Behalf Of James Schulte
Sent: Wednesday, July 16, 2003 2:57 PM
To: [log in to unmask]
Subject: Past Perfect

Two years ago the site I work at decided to go to Past Perfect because of its cost in a time when budgets are tight. At first everything went well, we transferred much of the information we had from Excel over into the system.So my account here cannot base problems on anything but Past Perfect. As we went along inputting artifact after artifacts( we only have about 1200) problems began to developed. First we realized when you input anything into the condition area and update it you lose all previous data. The same occurred in several other areas. We called Past Perfect to tell the about this serious problem and we got an "oh yea" we'll get back to you.well were still waiting a month later for their solution.We loved the program because of  simplicity, but now realize we traded a lot for it. Were still using it and trying to come up with solutions ourselves.                                                                         James T. Schulte
South Jersey Historian
43 Nottingham Rd
Pennsville NJ 08070
856-678-2230
"Making South Jersey History come to life"
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