As far as I can tell, everyone who has posted on this subject sees the situation as follows: Customer A pays x dollars for his print to be delivered in 2 weeks (or whatever the normal turn-around is). You start working on the job. Customer B needs the same thing in less time. You charge him 2x dollars and stop working on A's job to work on B's. B gets his print when he wants it; A gets his print later than promised; you get the extra money without incurring any extra expense. If that's what is happening, I have a hard time seeing the ethical justification for it (excluding, of course, the long-term responsibility that museums have had to punish the young, lazy, or unprepared <g>). Seems to me that the only justification for charging a rush fee is to pay the employee doing the work 1.5 salary to do the extra work on overtime. That would seem to be fair to everyone: both customers get their work when expected, the employee gets a little extra money for a little extra work and inconvenience, and the transaction is revenue neutral for the museum (if you want to make more money off your photo operation, raise your prices for everyone). I think that's the way it works in the photolab business. Happy trails. David David Haynes [log in to unmask] San Antonio ________________________________________________________________ Sign Up for Juno Platinum Internet Access Today Only $9.95 per month! Visit www.juno.com ========================================================= Important Subscriber Information: The Museum-L FAQ file is located at http://www.finalchapter.com/museum-l-faq/ . You may obtain detailed information about the listserv commands by sending a one line e-mail message to [log in to unmask] . The body of the message should read "help" (without the quotes). If you decide to leave Museum-L, please send a one line e-mail message to [log in to unmask] . The body of the message should read "Signoff Museum-L" (without the quotes).